Support

Support follows the same language logic so users are routed faster.

Support available 7 days a week - 9am to 11pm

Telegram support

The official bot is the main entry point for help, activation and account queries.

@ZapTVAlertBot
Open Telegram

Email

For billing, non-urgent requests and account follow-up.

support@zaptv.pro
Send email

Telegram channels by language

🇫🇷
Français
@ZapTVFR
🇬🇧
English
@ZapTVEN
🇸🇦
العربية
@ZapTVAR
🇪🇸
Español
@ZapTVES
🇧🇷
Português
@ZapTVPT
🇩🇪
Deutsch
@ZapTVDE

Common issues

App does not load

  1. 1Check internet access
  2. 2Confirm host / username / password
  3. 3Reconnect the account in Smarters
  4. 4Contact Telegram support if needed

A channel is down

  1. 1Refresh after 2 minutes
  2. 2Try another feed in the same bouquet
  3. 3Report the exact channel name to support

I lost my credentials

  1. 1Check your inbox
  2. 2Check spam and promotions
  3. 3Contact support with your registration email

My subscription expired

  1. 1Contact Telegram support
  2. 2A renewal link will be sent quickly

Issue not listed? Check the full FAQ.

Open FAQ
ZapTV Support | Telegram and email help